Customer Services

For most pilgrims this is the trip they saved years for, and you are the person they reach when something is unclear or has gone wrong. Patience matters here as much as product knowledge.

What you will do

• Handle calls, WhatsApp and email enquiries from booking through to return
• Run pre-departure briefings so groups know what to expect at each stage
• Resolve in-trip problems with the Operations team on the ground in Makkah and Madinah
• Log every conversation in the CRM so the next person has the full history
• Follow up after return and bring recurring complaints back to the team that can fix them

What we are looking for

• A year or more in a customer-facing role: travel, hospitality, a call centre or retail banking
• Clear, warm Urdu and English on the phone and in writing
• Willingness to work rotating shifts during Ramadan and Hajj season
• Familiarity with Umrah and Hajj procedures is a strong advantage

How to apply

Fill in the form beside this page and attach your CV. Our HR team reviews every application and contacts shortlisted candidates for an interview.